Privacy Policy mcluck — Your Data Security Is Our Priority

01 Introduction

This Privacy Policy ("Policy") clearly and transparently describes how mcluck ("we", "Platform") collects, processes, stores, and protects your personal data when you use the platform, website, mobile app, or any other services provided by mcluck.

Mcluck takes seriously our responsibilities as a data controller under Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to ensuring that all personal data you share with us is handled with full integrity, security, and in accordance with applicable legal requirements.

By using the mcluck platform, you consent to the collection and use of your information as described in this Policy. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us to request account closure.

02 Data Collected

Mcluck collects various categories of personal data to enable the platform to operate safely and efficiently. The data we collect is as follows:

Registration & Identity Data

Financial & Transaction Data

Technical & Usage Data

For identity verification (KYC), we also require copies of identification documents such as a MyKad, passport, or driving licence, along with supporting documents for address verification such as a recent bank statement or utility bill.

03 How We Use Your Data

Every piece of data collected by mcluck has a clear and legitimate purpose. We use your personal data for the following:

• Account Management — creating, verifying, and managing your user account on the mcluck platform.
• Transaction Processing — processing deposits, withdrawals, and all financial transactions securely and accurately.
• Identity Verification (KYC) — meeting legal compliance requirements and preventing fraud and money laundering.
• Customer Support — responding to inquiries, resolving complaints, and providing technical support to users.
• Platform Communications — sending important notifications related to your account, transactions, policy changes, and relevant promotions (where you have consented to receive them).
• Security & Fraud Prevention — detecting and preventing unauthorised access, fraud, system abuse, and illegal activities.
• Platform Improvement — analysing usage patterns to improve the user experience, platform performance, and service offerings.
• Legal Compliance — fulfilling obligations under applicable Malaysian laws, including PDPA 2010 and regulatory body requirements.

Mcluck will not use your personal data for any purpose other than those stated above without first obtaining your consent.

04 Data Sharing

Mcluck does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, in the course of operating the platform, there are limited situations where your data may be shared with certain parties:

• Payment Service Provider — payment gateway providers, banks, and e-wallet providers required to process your financial transactions, all bound by strict confidentiality agreements.
• KYC Service Provider — trusted third-party identity verification platforms engaged to process your identity checks securely and efficiently.
• Technology & Infrastructure Provider — cloud service and technical infrastructure providers used to operate the mcluck platform, subject to comprehensive data protection agreements.
• Competent Authorities — law enforcement agencies, regulatory bodies, or courts where we are required to do so under applicable laws in Malaysia.

05 Data Security

Mcluck continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. The security measures we have implemented include:

• 256-bit SSL encryption for all data transmitted between your device and mcluck servers.
• Active intrusion detection systems (IDS) and intrusion prevention systems (IPS) that monitor network traffic 24 hours a day, 7 days a week.
• Role-based access controls ensuring that only authorised personnel can access sensitive user data.
• Regular security audits conducted by independent parties to identify and address any system vulnerabilities.
• Two-factor authentication (2FA) is available for all user accounts for an added layer of protection.
• Regular data backups to separate secure locations to ensure service continuity.

While we take all reasonable precautions, no security system can be guaranteed 100% safe from cyber threats. We therefore encourage users to also take their own protective measures, such as using strong passwords and never sharing login credentials with anyone.

06 Cookies & Tracking Technologies

Mcluck uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit the mcluck website.

The types of cookies we use are:

• Essential Cookies — required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies — gathering information on how users interact with the platform to help us improve performance and the overall user experience.
• Functional Cookies — remembering your preferences and settings such as language and region for a more personalised experience.
• Analytics Cookies — helping us understand platform usage patterns on an aggregated, anonymised basis for continuous improvement.

You can manage your cookie preferences through your web browser settings. Disabling certain cookies may affect the functionality and user experience of the mcluck platform.

07 Your Rights

As a mcluck user and data subject under Malaysia's PDPA 2010, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the mcluck support team via live chat within the platform or by email at [email protected]. We will process your request within the timeframe required by applicable law.

08 Data Retention

Mcluck retains your personal data for as long as your account is active or as long as necessary to provide services to you. After an account is closed, we may retain certain data for a longer period if required to:

• Fulfilling legal obligations and regulatory requirements, including financial records that must be retained in accordance with Malaysian law.
• Resolving any outstanding disputes or claims related to your account or transactions.
• Enforcing our agreements and protecting the legitimate interests of mcluck.

Once the retention period expires and there is no legal requirement to continue storing your data, it will be securely deleted or anonymised in a manner that ensures it can no longer be associated with you as an individual.

09 Children's Data

The mcluck platform is exclusively for adult users aged 18 years and above. mcluck does not intentionally collect or process personal data from individuals under the age of 18.

If we find that we have inadvertently collected personal data from someone under the age of 18, we will take immediate steps to delete that data and close the associated account. If a parent or guardian suspects their child has registered on the mcluck platform, please contact us immediately at [email protected].

10 Third-Party Links

The mcluck platform may contain links to third-party websites or services in certain contexts. mcluck is not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of every website you visit.

Third-party game providers operating under the mcluck platform are bound by confidentiality and data protection agreements set by mcluck. However, any direct interactions you have with third-party websites outside the mcluck platform are solely your own responsibility.

11 Privacy Policy Changes

Mcluck reserves the right to update or modify this Privacy Policy at any time. Any changes made will take effect as soon as the latest version is published on the mcluck platform.

For significant and material changes, we will notify users through:

• In-platform notifications when you log in to your mcluck account.
• Notification email sent to your registered email address.
• Clear announcements on the mcluck homepage.

The date this Privacy Policy was last updated is always stated at the top of this document. Your continued use of the platform after any changes take effect constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, the mcluck data protection team is ready to assist you. You can reach us via:

We value your trust and are committed to handling every privacy-related enquiry with seriousness and professionalism. Your security and privacy are mcluck's top priorities.